In a competitive environment such as the present one, it is necessary that the professionals who are in contact with the clients of establishments of tourist accommodations, have a series of skills, methods and techniques that allow them to establish an efficient relationship with the clients. In this way, they will be able to qualify for an optimal sale and a satisfied and faithful customer to the brand.
This course provides the necessary keys to achieve this. It also helps improve the interpersonal and communication skills of professionals. In addition, it will awaken the commercial and service capabilities and customer service.
It is a 100% online course, in video format. It includes the explanation of theoretical concepts, practical examples of Role Plays and self-test evaluation to ensure the acquisition of the knowledge, skills and competencies necessary to succeed in this area.