In view of the current competitive environment, there is a need that those professionals that work directly with clients, have the knowledge and the skills that allow them to establish an efficient relationship with customers. In this way, they will be entitled to get an optimal sale and a faithful and fully satisfied customer.
This course will provide you with the main keys to obtain these core competences. It will also help you improve your interpersonal and communication abilities. In addition, these training will also boost your business and customer services capabilities.
This self-pace online course is based around video lectures, role play examples and automatically-checked quizzes.