Type of Course: Winter
Area of Study
Tourism, Hospitality, Management
What are the key factors to guarantee the survival of a company in the current competitive market? The marketing paradigm is constantly changing towards the personalization of the service or a product which turns into a unique experience for the customer. The heartbeat of the design of the experience is to understand the customer and their wants and needs. Focusing on the needs of the customer allows for the creation of a story that reaches them and ultimately remains in their minds as a memorable Experience.
The course serves as an overview of the general characteristics of Customer Experience Management, analyzes the real cases of the most successful companies, and explores the practical possibilities of experience development as well as its management.
Key words: strategic management, customer experience management, marketing mix
Monday 07 January 2019 (with lodging: arrival on Sunday 06 January)
Friday 18 January 2019 (with lodging: departure on Friday 19 January)
Deadline for Application: 30 November 2018
Undergraduate Students, Graduate Students or Young Professionals
Accreditation of Languages: Level of English - Intermediate (B1-B2)
Hours of Instruction
55, including lectures, professional activities.
Other Sessions Available: Winter School 2020
Sports Management: Entrepreneurship Approach
Remarks: Courses are subject to change.