Objetivos y Competencias
Objectives:
The course will:
- Understand the importance of the product sales
activity. - Provide you with the basic knowledge to
identify the specific customers’ needs. - Know how to manage an effective sales planning.
- Enhance your sales
management skills to develop effective sales processes. - Know how to manage strategies and techniques
to boost your
sale. - Learn
how to implement management concepts and methods to offer tourism products
and services to customers. - Provide you with verbal and non-verbal
communication skills needed to sell tourism products and clients’
services. - Understand that sales is a shared responsibility
among different departments
Competences:
After the course you will be able
to:
- Effectively manage a complete
sales process - Improve your negotiation
abilities - Improve your interpersonal
communication capacities - Recognize the importance of the
sales process as a source of additional income for tourist establishments - Use upselling and cross-selling
techniques to increase your incomes - Make
use of active listening strategies to detect the customers’ needs - Explain
the product and services benefits properly in order to encourage customers to
make a purchase. Value contribution - Know the different types of objections
- Apply the appropriate
techniques to redirect a sale - Use appropriate techniques to
earn customer loyalty - Manage the price in the negotiation
process - Know how successfully close a
sale at the right time