Objetivos y Competencias

Objectives:

The course will:

• Understand the importance of the product sales
  activity.
• Provide you with the basic knowledge to
  identify the specific customers’ needs.
• Know how to manage an effective sales planning.
• Enhance your sales
  management skills to develop effective sales processes.
• Know how to manage strategies and techniques
  to boost your
  sale.
• Learn
  how to implement management concepts and methods to offer tourism products
  and services to customers.
• Provide you with verbal and non-verbal
  communication skills needed to sell tourism products and clients’
  services.
• Understand that sales is a shared responsibility
  among different departments

Competences:

After the course you will be able
to:

• Effectively manage a complete
  sales process
• Improve your negotiation
  abilities
• Improve your interpersonal
  communication capacities
• Recognize the importance of the
  sales process as a source of additional income for tourist establishments
• Use upselling and cross-selling
  techniques to increase your incomes
• Make
  use of active listening strategies to detect the customers’ needs
• Explain
  the product and services benefits properly in order to encourage customers to
  make a purchase. Value contribution
• Know the different types of objections
• Apply the appropriate
  techniques to redirect a sale
• Use appropriate techniques to
  earn customer loyalty
• Manage the price in the negotiation
  process
• Know how successfully close a
  sale at the right time