|Lloc de treball:||Mallorca (ESPANYA)|
In the role of Housekeeping Supervisor you will responsible of train, and evaluate the performance of assigned housekeepers, departmental trainers and house attendants ensuring that all procedures are completed to the hotel's standards.
Provide lateral service where necessary in order to ensure the finest service to guests.
Your duties will include but not be limited to:
•Verify status on room reports, determine discrepant rooms, prioritize and update status of departing guestrooms.
•Attend daily quality line-ups as well as Housekeeping departmental meetings.
•Ensure that the Housekeeping department as well as its employees complies with all fire department safety codes and OSHA guidelines on a consistent basis.
•Ensure that employees comply and abide by the employee standards of conduct at all times.
•Inspect supply levels, cleanliness and organization of floor closets and assign designated employees to rectify any deficiencies.
•Verity accuracy of DNR rooms in accordance with hotel procedures.
•Counsel both Housekeepers and departmental trainers on any room status discrepancies that may appear on random sampling sheets.
•Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected.
•Ensure that an efficient system is upheld in the maintaining of work orders ensuring that both Housekeeping and Engineering departments adhere them to.
•Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items with appropriate employees.
•Monitor and handle any guest complaints and ensure guest satisfaction.
•Provide feedback on staff performance to Director of Housekeeping. Report any disciplinary problems to Director of Housekeeping as well as participate in the counselling and growth of employees.
•Document pertinent information in the departmental logbook and/or guest incident action forms.
•Complete all paperwork and duties before leaving. Review status of assignments and any follow up action with manager and/or on-coming shift supervisors.
In order to be considered for this role, you must have:
•Previous Housekeeping experience as well guest/employee relations training.
•Knowledge of proper cleaning techniques, use and requirements or equipment.
•Ability to perform basic mathematical calculation
•Ability to communicate satisfactorily in English with guests, management and co-workers to their understanding.
Personality is the key to this role, as is a genuine passion for world class personalised service.
Excellent command of the Spanish and English languages is required. We want people who are confident, willing to multi task and undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah Group.
If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you.
|S'ofereix:||This position offers a highly competitive salary and package which includes uniform, laundry services, meals during working hours, local benefits, life and accident labor contract insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
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